FAQs

It is really important that you investigate thoroughly what kind of tests you need for your entire journey, including transit stops. Places you can do your research include airline websites, the government websites of the countries you are travelling to, or the UK government website which lists countries alphabetically so you can easily find them.

Entry requirements for all countries during the COVID-19 pandemic are different and changing constantly. It is your responsibility to ensure that you have the necessary and correct documentation for your journey before you travel. ExpressTest Concierge do not accept any liability should your travel provider or destination country not accept this document.

Good places to start are the latest UK Government Foreign Travel Advice (for travel out of the UK). You may also wish to check with your airline.

Please allow plenty of time for these tests to be done (and the results delivered to you) before you attempt to travel. Managing this test window is your responsibility. PCR Test results are delivered between 4 and 6 hours of the sample arriving at our laboratory.

Vaccinations and Travel

For foreign travel, you need to check with the airline and country you are travelling to, to find out whether vaccinations can reduce your testing requirements or quarantine periods. These are set by the destination countries themselves.

Fully vaccinated means a full 14 days have passed since the final dose of COVID-19 vaccine was given through the UK vaccine programme.

Children and Testing

Children and young people under the age of 18 may be subject to different departures tests, and that depends on the rules for the country you are travelling to. 

Children under 16 years of age must be accompanied by an adult for their test.

Our tests can be taken by children of all ages. Your child will see people wearing aprons, gloves and mask (this is to help keep everyone as safe as possible).
If you are able to sit next to your child or have them on your lap during swabbing, it will give them a sense of comfort. You may wish to have a toy handy to help soothe or entertain your child.

In all cases, please let us know if there's anything we could do to make it easier for you all.

 

Order your Concierge ExpressTest Covid-19 test online via our 'Book a Test' link on the home page. You can choose a location and time slot of your choice, and pay online.

You will then be sent a Booking Confirmation email containing your Booking Reference. This could take up to 30 minutes to receive after you’ve made your booking. We suggest you also check your spam/junk folder for the email, as some email providers may place it there.

You will need to provide your valid Passport, National ID or Travel Document if you have booked 'PCR Fit to Fly' Test or any Arrivals Test, at the time of your appointment.

Can I book over the phone?
Bookings can only be made via our website and not by phone. Our website currently shows all our available slots and you will not gain access to additional slots by calling our customer care centre.

If you need more than one product
You should make separate bookings. e.g. if you want a PCR Fit to Fly Test for departure and also an arrivals test for your return, you should make two separate bookings.

Maximum Group Size
You can book for up to 5 people in one booking. If your group is larger than this, please use our Group booking enquiries form.

You can choose either a morning slot 7am-1pm or an Afternoon/Evening slot 1pm-7pm and after booking you will be contacted by the Concierge Team to discuss time availability and any special instructions.

CANCELLING/BOOKING CHANGES

More than 24 hours before appointment:

You may cancel or change your booking up until 24 hours (1 day) before your test appointment time.

Less than 24 hours before appointment:

Requests for cancellations or changes within 24 hours of your booked appointment time will not be permitted except for the following reasons:

  1. Your flight has been cancelled by the airline within 24 hours of departure
  2. The government guidelines have changed. In either case, you should send us proof of those changes and we will offer the following options:

-rebook for an alternative date

-accept a refund.

If you wish to cancel your booking, please Contact Us. You can view our cancellation policy in our Terms and Conditions.

Because you have tested positive for COVID-19, this means that you have the virus. You should leave the testing centre straight away and return to the place you are staying, without delay. You may wish to self-isolate for a period of time from the date of your positive test to protect those around you.

Notification to UK Public Health Authorities is as follows:

UK Health Security Agency (UKHSA)
In England, we are obliged by law to notify your positive test result and personal details to the relevant health authority. They may contact you via their Track & Trace contact tracing programme.

Public Health Scotland (PHS)
In Scotland, you should take an NHS PCR test to confirm the positive lateral flow result. The NHS PCR result will be reported into PHS and they may contact you via their Test and Protect contact tracing programme.

Yes, our tests have been specifically designed to focus on highly conserved regions of the viral RNA. The variations or mutations do not impact the sensitivity or specificity of our tests. As always, we will continue to monitor the science to provide a highly effective and accurate test result.

ExpressTest use Cignpost Diagnostics’ laboratories and doctors who are regulated and compliant with the requisite regulations and insurance to administer and process testing. 

Cignpost Diagnostics is a UKAS accredited medical laboratory No. 22104 (our certificate) for the activities listed in the schedule of accreditation.

We comply with all the UK Government regulations with respect to submitting results to the relevant Public Health Authority. You must check with your destination country whether a government listed lab is accepted. 

ExpressTest is a DHSC (Department of Health and Social Care) listed private provider of Covid-19 screening services.

You can contact us on 01252 988444

The Fit to Fly certificate provides evidence that you have undertaken COVID-19 testing prior to your journey by plane, ship, car, or train. To get this certificate, you must bring your Passport, National ID or Travel Document to your appointment. If your result is negative for Covid-19 we will email your Fit to Fly certificate with your test result to the email address you have provided us with. Please ensure that your email address is spelled correctly when you register with us.

You must check with your travel provider that they will accept this documentation, before booking a test. Entry requirements for all countries during the COVID-19 pandemic are different and changing constantly. It is your responsibility to ensure that you have the necessary and correct documentation for your journey before you travel.
ExpressTest do not accept any liability should your travel provider or destination country not accept this document.

For the latest UK Government foreign travel advice please visit their Foreign Travel Advice page.

For the latest UK Government requirements for entering the UK please visit their Entering the UK page.

Can I get an example of the Fit to Fly certificate in advance?
Unfortunately we are not able to share this. However, it will contain the following type of information: personal details, time/date of swabbing/lab testing plus the result.

No. None of the recently authorized and recommended vaccines in the UK can cause you to test positive on viral tests (like our PCR test), which are used to see if you have a current infection.​

We have accredited 3rd party data partners, who will safely store your data in line with GDPR and other data laws.

Cignpost Diagnostics Limited is a data controller, and our data processors are 3rd party providers. Please see our Fair Processing Notice and Privacy Policy for further details.

Express Test is a DHSC (Department of Health & Social Care) listed private provider of COVID-19 testing services and part of Cignpost Diagnostics. 

Cignpost Diagnostics is a UKAS accredited medical laboratory No. 22104 (our certificate) for the activities listed in the schedule of accreditation.

We comply with all the UK Government regulations with respect to submitting results to the relevant Public Health Authority. You must check with your destination country whether a government listed lab is accepted.